Why struggle to answer a question or find a source? Did you know that there are librarians all over the state of Florida standing by waiting to answer your questions live? Ask a Librarian is a free online service currently composed of 106 libraries, statewide.
How does Ask a Librarian work?
When you click on the chat button, your question enters a queue for the on-duty librarians. Librarians answer questions in the order they receive them. Typically, depending on the expected traffic, between two and six librarians staff the Ask a Librarian desk during the hours we are available for live chat. When the librarian accepts your question, you are able to chat one-on-one with that librarian while he or she helps you find what you need by guiding you through the myriad of resources available. The librarian might screen-share these resources with you. Screen-sharing allows the librarian to co-navigate resources on your PC.
If the librarian cannot answer your question during the session, he or she may suggest other sources for you to try that cannot be accessed in the online environment or ask for your contact information so he or she or your local library may follow up with you.
Once the session ends, you will be given the option to view and print your transcript or e-mail the session to yourself for later use. The transcript will provide links to all of the resources you visited during the session.
When is Ask a Librarian available?
Ask a Librarian is available 10 a.m. to midnight Sunday through Thursday and 10 a.m. to 5 p.m. Friday and Saturday.
Ask a Librarian Day!!!
Librarians all over Florida will celebrate Ask a Librarian Day on Feb. 23 to bring awareness to the free online reference service that connects Floridians with librarians for help with homework or general questions.